Shipping policy
SHIPPING POLICY
Last updated: August 18, 2026
Thank you for shopping with Trendora. This policy explains our order processing, shipping, delivery, and tracking procedures.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment has been confirmed.
Business days are Monday to Friday, excluding public holidays. Processing may take slightly longer during busy seasons, promotional periods, or due to product availability.
SHIPPING DESTINATIONS
We ship only to countries and regions available during Shopify checkout.
If your country or delivery address is not available at checkout, we are currently unable to accept an order for that destination.
SHIPPING COSTS
Available shipping methods and charges are displayed during checkout before payment.
Free shipping may be available on selected products, orders, or destinations. Free shipping applies only when it is shown during checkout.
ESTIMATED DELIVERY TIME
After your order has been dispatched, delivery normally takes approximately 7–20 business days.
Delivery times may vary depending on the product, destination, carrier, customs processing, weather, and other circumstances outside our control.
We aim to deliver orders within 30 calendar days unless a different delivery timeframe is displayed or agreed. Delivery dates are estimates and are not guaranteed.
MULTIPLE PACKAGES
Products may be stored and fulfilled from different locations. An order containing multiple items may therefore arrive in separate packages and on different dates.
If your order is divided into multiple packages, you may receive a separate tracking number for each package.
ORDER TRACKING
When tracking information becomes available, it will be sent to the email address provided with your order.
Tracking information may take 2–5 business days after dispatch to begin showing updates.
ADDRESS CHANGES
Customers are responsible for providing a complete and accurate delivery address.
If you need to change your address, contact us immediately at ahmedsandhu032@gmail.com. We cannot guarantee an address change after an order has been fulfilled or dispatched.
Additional shipping charges may apply if an order is returned because an incorrect or incomplete address was provided.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, or other charges that are not collected during checkout.
Where permitted by law, the customer is responsible for charges that were not collected at checkout. Customs processing may also delay delivery.
DELAYS OR MISSING PACKAGES
If your estimated delivery period has passed or tracking has not updated for an extended period, contact us at ahmedsandhu032@gmail.com with your order number.
We will contact the carrier or fulfilment partner to investigate. If a package is confirmed as lost, we will provide an appropriate replacement or refund.
If tracking shows that an order was delivered but you cannot find it, please check the delivery address, surrounding area, neighbours, and local carrier before contacting us.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos or videos of the item and packaging.
Please refer to our Return & Refund Policy for further information.
ORDER CANCELLATIONS
You may request to cancel an order before it has been fulfilled.
Once an order has been fulfilled or dispatched, it cannot be cancelled, but you may request a return according to our Return & Refund Policy.
CONTACT US
For shipping or delivery questions, contact:
Trendora
Email: ahmedsandhu032@gmail.com
Nothing in this policy limits any statutory consumer rights that apply to your order.
